FAQ

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Subscriptions

Our monthly subscription offer 50% off discount.

  • Receive regular lash shipments every 30 days.
  • Keep things exciting—you can swap the lashes you receive every month. Or keep your most loved lashes and never run out.
  • Cancel or edit anytime, for any reason. No fees or charges


Login into your Dollar Glam Club store account.

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Change, ship or cancel your Dollar Glam Club subcription

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Returns & Refunds

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

Share details about your shipping policies, item returns, or customer service.

A refund request can be submitted within a month after the purchase is made.

Share details about your shipping policies, item returns, or customer service.

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.


In the case when a product has been damaged or is faulty, you are eligible for a full refund

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.